Frequently Asked Questsions - Sapphire Community Web Portal
This section provides answers to users' common problems. If you have a question, check here first. Chances are, somebody else has already asked it!

How do I obtain my Personal Identification Number (PIN)? What happens if I lose my Personal Identification Number (PIN)? What if I forget my password? How often is this information updated? What student information will I have access to via the Community Web Portal? What if my student changes schools within the district - Will I have to apply for a new account? My spouse and I would like to have different accounts and different email addresses from which we will view our children's records. Is this possible? What are these Cookie Error Messages About? After registering I received this message: Thank you for registering. An email will be sent to you shortly containing your new PIN. Use the new PIN to login to the Sapphire Community Web Portal. I never received an email with the new PIN. What do I do now?

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How do I obtain my Personal Identification Number?
A notification letter containing a school-generated Personal Identification Number (PIN) will be emailed to you once your account application has been processed by your school district.

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What happens if I lose my Personal Identification Number (PIN)?
Contact your child's school and ask to speak with the staff member trained in Sapphire Community Web Portal procedures.

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What if I forget my password?
Click the: Forgot your password? Click here link on the Community Web Portal login page and type in your user name, PIN, and answer to your security question. Your new password will be emailed to your email address.

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How often is this information updated?
Information is updated in accordance with district policies.

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What student information will I have access to via the Community Web Portal?
The Community Web Portal allows parents to view any information deemed acceptable according to the school district's policies. Typical information available through Sapphire Commuity Portal includes:

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What if my student changes schools within the district - Will I have to apply for a new account?
No. Your account, including your system-generated PIN, does not change with change of school. In fact, the parent would not have to change anything in their parent account from the time their student is in first grade until s/he graduates from high school.

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My spouse and I would like to have different accounts and different email addresses from which we will view our children's records. Is this possible?
There is no restriction on the number of accounts (each based on a separate email address) that a family can have. Each account can have access to any number of children.
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What are all these Cookie Error Messages About?
If you can't log in to the Community Web Portal, it may be because cookies are disabled in your web browser. A cookie is a small text file (from a web site or computer) that your Web browser saves so that it can retrieve the information for use at a later time. Your Web browser saves and retrieves cookies automatically, based on behind-the-scenes commands from web sites. Web sites supply both the cookie information and the instructions your Web browser needs to save it, update it, or retrieve it for use.
There are several types of cookies, and you can choose whether to allow some, none, or all of them to be saved on your computer. If you do not allow cookies at all, you may not be able to view some Web sites or take advantage of customization features (such as local news and weather, or stock quotes).
To change your settings in Internet Explorer: With Internet Explorer up and running:
  1. Press and hold down the Alt key and tap the letter "t" once to get to the Tools pull down menu
  2. On the Tools menu, click Internet Options.
  3. Click the Privacy tab.
  4. On the Privacy tab, move the slider up for a higher level of privacy or down for a lower level of privacy (Recommendation = Medium or Medium High).
  5. Click OK
  6. Close Internet Explorer.
  7. Reopen Internet Explorer and log in again.

To change your settings in Firefox:

With FIrefox up and running:
  1. Press and hold the Alt key and tap the letter "t" once to get to the Tools pull-down menu.
  2. Click Options.
  3. When the Options panel pops up, select the "Privacy" panel.
  4. Set "Firefox will" to "Use Custom settings for history."
  5. Check mark "Accept cookies from sites" to enable Cookies.
  6. Click OK.

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After registering I received this message: Thank you for registering. An email will be sent to you shortly containing your new PIN. Use the new pin to login to the Sapphire Community Web Portal. I never received an email with the new PIN. What do I do now?
Here are a couple of possible reasons and work arounds for this occurrence:
  • Your workplace or home service provider (ISP) has a firewall or spam blocker in place which is causing our email to be undeliverable. (Use an alternate email address or ask your network administrator/service provider to release messages received from the District's IP address)
  • The District's Domain Name Server (DNS) is down and outbound messages are being held in a queue until service is restored.
  • You may have a spam filter set up in your email which misakenly marked the email from Sapphire as spam.
  • To get your PIN, contact the Community Web Portal site administrator at your student's school and request that they access your account and resend your PIN to you.